5 Easy Steps to Improving Your Security Guard Service
5 Easy Steps to Enhancing Your Security Guard Service
When property managers hire security guard companies they have a picture in your mind of what their contract security force will look like, but too often what they get is not what they envisioned. What we have found is that almost all security guard companies are capable of supplying the service that property managers want, but too often do not due to a lack of continuing excellent control processes.
Security guard companies are unlike any seller that a property supervisor usually hires. If you hire a painter, then you can see whether they are doing their jobs by looking at the walls. However, when you hire a security guard business, how often can you determine if the guard company is performing their job which includes running background checks and drug screenings, providing good training to your own guards, and efficiently monitoring and supervising your guards. In the majority of instances they likely are, but it is crucial to employ a method of verification and quality control to make sure that issues associated with the deficiency of performing these jobs don’t start to happen.
In this guide we’ll discuss five (5) easy steps to enhancing your safety guard service and achieving everything you imagine as your perfect warehouse security guard.
Display Your Guards Qualifications
In many nations, guards have been mandated to have a predetermined amount of training before they could start working as security guards. If your state is among these states, make sure that your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then inquire into the sort of training that’s being supplied by your security company and inquire does it look decent.
It is also your security guard company performing history and drug screenings on all your guards until they send them to your own property? If they’re, they should be supplying you with verifications. If not, why?
Another excellent method to screen if the guard is a fantastic match for your house is to conduct a brief”interview” to get a feel for the guard and to describe your expectations. This initial dialogue will tell you a lot on what to expect from that shield and it provides you an opportunity to ask another shield if you think that it is necessary.
Assess Guard Training
Though most security guard companies have a very thorough orientation that introduces every shield to the business itself, in several circumstances the guard’s orientation to his assigned property is not quite as complete. We predict the orientation to the assigned property”Website Specific Training”. Find out what your site specific training resembles:
• Can it happen at your property?
• Just how long is each new officer trained?
• Just how long can the security company double lender?
• How thoroughly are your post orders clarified?
Determine the response to each of the questions and be certain that they fit with what you feel is adequate. You should even think about sitting in on your safety guard company’s orientation and also your site special training to acquire an understanding of what goes into preparing a shield to work at your property.
Guard supervision is among the more important factors of good security guard service. When security companies deliver poor supervision, there is not enough emphasis put on preventing mistakes, problems, and complaints. Lack of supervision also removes the chance for the guard to understand and better understand their responsibilities. When the guards are not being supervised, they start to feel that their work is not important and they start to see themselves as less of a region of the security team. When guards don’t feel like part of your team it typically contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors might not be included. If your contract does not demand on-site supervision, how can your security guard company remotely supervise its guards? Outside of the normal security company field manager spot checks, the 2 methods of distant supervision that prove most successful are:
In case your guards must make rounds of your property, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant means of monitoring the guards while they’re in your property. These monitoring systems permit the security guard business to track the log and time the action of these guards while they’re making rounds to various areas in your property. Many Officer Tour Tracking Systems can create reports that empower the safety guard company to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be given with an abridged version of these reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a method for guards to check in frequently with the safety guard company provides a method of earning certain that each guard is secure and alert. Using guards check-in frequently with the safety guard business, at least each 30 minutes, guards feel that their security is important and that being awake and attentive is also an significant part their job.
Expand Your Favorite
After hours inspections of your guards are always great ways of finding out exactly what is happening with your safety as you are not there. During these inspections, be sure to ask your safety guards questions about their responsibilities and duties to make sure that they understand their jobs. In reality, we suggest having your safety guards audited regularly, officially (i.e. post inspection) and informally (i.e. secret shopped) with a licensed security consultant as part of your continuing security program. Bear in mind, when selecting a security consultant be sure that the consultant is not actually a security guard business. If so, your audit is sure to turn up issues with your current security guard business.